Cancellation, Rescheduling & Refund Policy

Last updated: October 2026 • Comprehensive terms governing booking advance returns, weather postponement, and machine availability on vdh.world

                Key Consumer Guarantee: If Vijayadurga Harvesters is unable to arrange an appropriate harvester machine for your registered field within 48 hours of your preferred window, or if a duplicate payment occurs, your booking advance token will be refunded 100% in full within 5 to 7 business days to your original payment method.
            

1. Circumstances for 100% Full Refund

A full refund of the online advance token will be approved in any of the following events:

Machine Non-Availability: If our regional network is unable to allocate a suitable harvester to your district or village within 48 hours of your preferred harvesting window.
Cancellation Prior to Field Dispatch: If the farmer cancels the booking request by calling our helpline before the local field agent has commenced on-site inspection.
Duplicate Payment: If multiple debits occurred for the same booking due to bank network timeouts or browser refresh, all duplicate debits will be reversed automatically or upon notice.
Inaccessible Field Conditions by Consensus: If the field inspection reveals that the village bridge or approach road cannot support machine trailer passage, and no alternative route exists.

2. Weather Delays and Postponement (Free Rescheduling)

Agricultural harvesting is inherently dependent on weather conditions:

If unseasonal rain, high soil moisture, or sudden weather events make immediate harvesting inadvisable, the booking advance is not forfeited.
Our regional coordinator will liaise with you to postpone and reschedule the machine arrival date once the soil and crop moisture stabilize.
No rescheduling fee or additional advance deposit is charged for weather-related postponements.

3. Cancellation Procedure

To request a cancellation and refund, the farmer or authorized representative must:

Contact the Operations Helpline at +91 8095063478 (Available 6:00 AM to 9:00 PM IST) or send a message via WhatsApp.
Provide the Booking Reference (e.g. VDH-BK-20261018-XXXX) and registered mobile number.
Our desk will review the dispatch stage and issue an immediate cancellation confirmation number.

4. Refund Turnaround Time (TAT) and Mode

Approved refunds are processed through our payment gateway (TpiPay) directly to the original source account (UPI VPA, Bank Account, or Card) from which the payment originated.

Initiation: Within 24 hours of cancellation approval by our regional hub manager.
Settlement to Bank: 5 to 7 Indian banking business days, depending on your receiving bank's processing cycles.

5. Contact for Payment and Refund Inquiries

Vijayadurga Harvesters Operations Desk
Helpline: +91 8095063478 • WhatsApp: +91 8095063478
Refunds & Dispute Email: refunds@vdh.world
Operational Hours: 6:00 AM to 9:00 PM IST (Monday through Sunday)
Central Hub: APMC Yard Complex, Sindhanur Road, Raichur, Karnataka 584128